Coinbase apologizes: Due to the surge in new users and regulatory needs, some users have been affected and will improve communication methods

According to BlockBeats, on January 13, Coinbase issued a statement to apologize to customers in the UK and the EU. Some users reported that it was difficult to access their accounts and conduct certain transactions. However, this situation was not resolved immediately. Coinbase said that it was mainly caused by two factors: the increase in new users and the need to review users before opening some functions due to regulatory reasons.

Coinbase said it could not compromise on its regulatory obligations. However, in the future, Coinbase will improve its communication of requirements to customers, including:

Pending customer information requests are prioritized within Coinbase.

· Improve the customer flow on mobile, including letting customers see and provide any missing information through the app itself.

Customers may begin receiving push notifications and emails requesting additional information to remove restrictions on their accounts.

Re-enabled a feature that allowed UK customers to convert cryptocurrencies directly into fiat (GBP/EUR) and transfer it to their Paypal accounts.

A new solution will soon be launched to reduce the time it takes for customers to recover their accounts after being locked out.