Mining Pool Customer Service Review | Customer Service Channels

1. QQ groups are the main service channels for major mining pools.

2. Telegram mainly serves foreign users.

3. BTC.com mining pool has the most complete service channels.

   
   

Select Sir to ask mining-related questions through various channels during normal working hours of the mining pool, and record the time of customer service response. The test time is 20190724 and 20190725, once for each channel.

1. After two days of testing, all public account customer service replies were received within seconds.

2. “-” means that you cannot enter the group or the mining pool does not have a corresponding contact channel.

3. " "Blank means no reply has been received since the post was published.
   

4. BTC.com, AntPool, and Huobi.pool customer service took the initiative to privately chat with me to ask questions.

   
   

Compare the number of followers of each mining pool’s official Weibo, Twitter and Facebook accounts

1. Huobi Mining Pool’s Weibo and Twitter accounts are both Huobi’s official Weibo accounts.

1. Huobi Mining Pool’s Facebook account is a personal account, so there is no follower data.

2. BTC.TOP mining pool has no official Weibo, Twitter, or Facebook accounts.

It is recommended that miners use the WeChat official account customer service, which is professional and can provide instant replies.

When miners do not receive a response in their inquiries in the QQ group, they can try other customer service channels of the mining pool.

The work order response time is long, and the response content is mostly formatted, which is not convenient for solving actual problems.

It is recommended that each mining pool improve the quality of user services, which can provide miners with efficient, immediate and convenient services.

There is less data on the real-time channel time evaluation of the mining pool, and there are many uncontrollable factors. The evaluation results are for reference only.